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Shipping & Returns

 

WEB ORDERS
PLACING AN ORDER THROUGH OUR WEB SITE IS QUICK, CONVENIENT, AND SECURE. YOU CAN PLACE AN ORDER AT ANY TIME. ALL ORDERS SUBMITTED WILL BE PROCESSED SAME DAY OR THE VERY NEXT BUSINESS DAY. ALL ORDERS WILL SHIP OUT SAME DAY IF IN STOCK, OR AN EMAIL OR PHONE CALL WILL BE GIVING TO UPDATE THE STATUS OF YOUR ORDER.
INTERNATIONAL ORDERS
OUR WEB SITE IS DESIGNED TO ACCEPT ORDERS FROM CUSTOMERS IN THE U.S.A. ONLY. WE DO ACCEPT ORDERS FROM INTERNATIONAL CUSTOMERS, BUT INTERNATIONAL ORDERS MUST BE SUBMITTED BY EMAIL. WE DO NOT ACCEPT INTERNATIONALLY ISSUED CREDIT CARDS. SO ALL INTERNATIONAL ORDERS MUST BE PAYPAL, PREPAID VIA WIRE TRANSFER OR CERTIFIED CHECK OR MONEY ORDER. ALL INTERNATIONAL ORDERS ARE SHIPPED THROUGH USPS GLOBAL EMS OR FEDEX EXPRESS AIR SERVICE. FOR FURTHER DETAILS, PLEASE CALL OUR CUSTOMER SERVICE DEPARTMENT DURING OUR NORMAL HOURS OF OPERATION, OR EMAIL SALES@XPERFORMANCELLC.COM
PRICES
PRICES OF ALL MERCHANDISE DO NOT INCLUDE SHIPPING OR HANDLING CHARGES, UNLESS ADVERTISED WITH FREE SHIPPING. ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. 
RETURN POLICY
RETURN FOR EXCHANGE OR REFUND WILL BE ALLOWED ONLY WITHIN 14 CALENDAR DAYS FROM THE DATE OF RECEIPT. ALL AUTHORIZED RETURN MERCHANDISE MUST BE UNUSED AND IN ITS ORIGINAL SALEABLE PACKAGING. NO RETURN OR EXCHANGE ON MERCHANDISE THAT SHOWS SIGNS OF HAVING BEEN INSTALLED, MOUNTED, SCRATCHED, OR DEFACED WILL BE ALLOWED. RETURN AUTHORIZATION NUMBER MUST BE ISSUED BEFORE ANY RETURNS CAN BE MADE. WE WILL NOT ACCEPT ANY RETURNS WITHOUT THIS NUMBER. PLEASE WRITE THIS NUMBER CLEARLY ON THE OUTSIDE OF THE RETURNING PACKAGE AND TAG THE ITEM(S) INSIDE WITH YOUR NAME AND R.A. NUMBER. XPERFORMANCE LLC MUST RECEIVE ALL RETURNS WITHIN 10 CALENDAR DAYS AFTER THE R.A. NUMBER HAS BEEN ISSUED. THE RETURN AUTHORIZATION NUMBER DOES NOT IMPLY A REPLACEMENT OR REFUND, BUT ONLY THAT WE WILL INSPECT THE MERCHANDISE BASED ON YOUR CLAIM. RETURNS MUST BE SENT FREIGHT PREPAID AND INSURED BY YOU. ORIGINAL SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE. A PHOTOCOPY OF YOUR INVOICE SHOWING THE INVOICE NUMBER MUST ACCOMPANY YOUR RETURN ALONG WITH A WRITTEN EXPLANATION AND A CONTACT PHONE NUMBER WHERE WE MAY BE ABLE TO REACH YOU. IT IS THE RESPONSIBILITY OF THE CUSTOMER/INSTALLER TO VERIFY THE CORRECTNESS OF SIZE AND APPLICATION OF THE PARTS BEFORE INSTALLATION. WE CANNOT BE HELD RESPONSIBLE FOR PARTS ORDERED FOR THE WRONG APPLICATION. IF A CORRECT PART IS ORDERED, BUT SHIPPED INCORRECT, WE WILL MAKE ALL EFFORTS TO MAKE GOOD AT NO EXTRA CHARGE. ALL APPROVED REFUNDS WILL BE PAID BY EITHER A COMPANY CHECK, CREDIT CARD CREDIT OR ACCOUNT CREDIT, ALL TO BE DETERMINED BY XPERFORMANCE LLC. A 25% RESTOCKING FEE WILL BE ASSESSED ON ALL AUTHORIZED RETURNS. NO CANCELLATIONS, REFUNDS, OR EXCHANGES ON SPECIAL ORDER ITEMS OR CUSTOM ORDER ITEMS WILL BE ALLOWED. NO RETURNS OR EXCHANGES ON ENGINE PARTS (PISTONS, RODS, VALVE TRAIN, BEARINGS, GASKETS, ETC.) OR ELECTRONIC PRODUCTS, INCLUDING GAUGES, FUEL CONTROLLERS, BOOST CONTROLLER, OR ANY OTHER ELECTRONIC DEVICE. THESE ARE SOLD AS IS, AND ONLY CARRY THE MANUFACTURERS WARRANTY.
CUSTOMER CANCELLED ORDERS
THERE WILL BE A 10% CANCELLATION FEE TO CUSTOMER-CANCELLED ORDERS, WHEN POSSIBLE IF IT HAS NOT ALREADY SHIPPED. WHEN YOU PLACE AN ORDER ONLINE, OR OVER THE PHONE, WE IMMEDIATELY CHARGE YOUR CREDIT CARD FOR VERIFICATION. THIS CHARGE COSTS US 3% OF THE SALE AMOUNT. TO CREDIT YOUR CARD, IT COSTS US ANOTHER 3%. THE OTHER 4% IS TO COVER EXPENSES AND COSTS INCURRED WHILE PROCESSING THE ORDER. OUR EMPLOYEES EXPECT TO GET PAID, SO DO YOU WHEN YOU WORK. IF A SPECIAL ORDER HAS BEEN PLACED, SUCH AS PISTONS, TURBO'S, ETC., AND THE ITEMS ARE BUILT AND READY TO SHIP OUT, AND A CANCELLATION IS REQUESTED, A 20% CANCELLATION FEE WILL BE IMPOSED. WE CANNOT HAVE CUSTOMERS JUST PLACING ORDERS, AND THEN CANCELLING BECAUSE THEY CHANGED THEIR MIND FOR WHATEVER REASON. PLEASE DO NOT PLACE AN ORDER FOR FUN. WE TAKE OUR BUSINESS VERY SERIOUSLY AND TRY TO PROVIDE YOU WITH THE BEST SERVICE IN THE INDUSTRY. WE DO UNDERSTAND SOME THINGS ARE OUT OF YOUR CONTROL, AND WILL TRY TO WORK IT OUT IF POSSIBLE.
REFUSED SHIPMENTS
ANY REFUSED SHIPMENTS SENT BACK TO XPERFORMANCE LLC DOES NOT CONSTITUTE THE RIGHT TO A REFUND OR CREDIT. IT IS THE CUSTOMER’S RESPONSIBILITY TO MAKE ALL ARRANGEMENTS WITH XPERFORMANCE LLC FOR THE REFUSED SHIPMENT. IT IS COMPANY POLICY TO CHARGE THE CUSTOMER ALL FREIGHT CHARGES ASSOCIATED WITH THE SHIPMENT AND A 25% RESTOCKING FEE.
BACK-ORDER POLICY
IF AN ITEM IS NOT IN STOCK, WE WILL HOLD A BACK ORDER FOR YOU AND SHIP THE ITEM AS SOON AS IT BECOMES AVAILABLE. IF WE EXPERIENCE A LONG DELAY, WE WILL ADVISE YOU OF THAT FACT. IF YOU DO NOT WISH TO WAIT FOR BACK ORDERED ITEMS, WE WILL CANCEL THE ITEMS YOU REQUESTED UPON RECEIVING INSTRUCTIONS TO DO SO. IF A PART IS BACKORDERED, YOU WILL BE GIVEN THE OPTION TO WAIT FOR IT, OR CANCEL THE ORDER. IF YOU CHOOSE TO WAIT, THEN DECIDE TO CANCEL BECAUSE IT’S TAKING TOO LONG, YOU WILL BE SUBJECT TO OUR CANCELLATION POLICY.
FREE SHIPPING LIMITATIONS
UNFORTUNATELY, THERE ARE LIMITATIONS TO OUR FREE GROUND SHIPPING. FOR INSTANCE, ON CERTAIN OVERSIZED ITEMS, OR HEAVY ITEMS, SUCH AS ENGINE OIL, WE CANNOT OFFER FREE SHIPPING BECAUSE OF THE ALREADY LOW PRICE WE OFFER ON THE PRODUCT. ONCE THE ORDER IS RECEIVED, AN EMAIL WILL BE SENT TO YOU NOTIFYING YOU ABOUT THE SITUATION. AT THIS TIME, YOU WILL HAVE THE OPTION OF CANCELLING YOUR ORDER OR PROCEEDING WITH THE SHIPPING CHARGE. THIS IS A RARE OCCURRENCE, AND ONLY HAPPENS LESS THEN 1% OF ALL ORDERS. WE CONTINUE TO GET BETTER SHIPPING RATES ALL THE TIME, AND WE DO TRY OUR BEST TO LIMIT THIS FROM HAPPENING.
ORDER ACCEPTANCE POLICY
YOUR RECEIPT OF AN ELECTRONIC OR OTHER FORM OF ORDER CONFIRMATION DOES NOT SIGNIFY OUR ACCEPTANCE OF YOUR ORDER, NOR DOES IT CONSTITUTE CONFIRMATION OF OUR OFFER TO SELL. XPERFORMANCE LLC RESERVES THE RIGHT AT ANY TIME AFTER RECEIPT OF YOUR ORDER TO ACCEPT OR DECLINE YOUR ORDER FOR ANY REASON. XPERFORMANCE LLC RESERVES THE RIGHT AT ANY TIME AFTER RECEIPT OF YOUR ORDER, WITHOUT PRIOR NOTICE TO YOU, TO SUPPLY LESS THAN THE QUANTITY YOU ORDERED OF ANY ITEM. ALL ORDERS PLACED OVER $2000.00 (U.S.) MUST OBTAIN PRE-APPROVAL WITH AN ACCEPTABLE METHOD OF PAYMENT, AS ESTABLISHED BY OUR CREDIT AND FRAUD AVOIDANCE DEPARTMENT. WE MAY REQUIRE ADDITIONAL VERIFICATIONS OR INFORMATION BEFORE ACCEPTING ANY ORDER.
AVAILABILITY OF PRODUCTS
ALL ITEMS WILL BE SHIPPED ACCORDING TO AVAILABILITY. IF ITEMS ARE NOT READILY AVAILABLE, WE WILL TRY OUR BEST TO EXPEDITE ALL ORDERS AS QUICKLY AS POSSIBLE. XPERFORMANCE LLC WILL NOT BE HELD RESPONSIBLE FOR LONG DELAYS BEYOND OUR CONTROL. WE UNDERSTAND WHEN PLACING AN ORDER, YOU WOULD LIKE YOUR PARTS ASAP, BUT SOMETIMES A MANUFACTURING BACKORDER CAUSES AN UNCONTROLLED DELAY.
PRODUCT SPECIFICATIONS
PRICES, MATERIALS, DESIGN, SPECIFICATIONS, AND RECOMMENDATIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. ALL MERCHANDISE INFORMATION PRESENTED IN THIS WEB SITE WAS TRUE AND CORRECT AT THE TIME OF PUBLICATION. PLEASE SEE MANUFACTURERS WEBSITE OR CALL FOR FURTHER DETAILS.
LEGALITY OF PRODUCTS
XPERFORMANCE LLC OFFERS A WIDE VARIETY OF MERCHANDISE DESIGNED TO IMPROVE THE APPEARANCE AND PERFORMANCE OF YOUR VEHICLE. THE RULES AND REGULATIONS REGARDING THE USE OF SOME OR ALL OF THESE ITEMS MAY VARY FROM STATE TO STATE AND/OR CITY TO CITY. XPERFORMANCE LLC WILL NOT GUARANTEE THE LEGALITY OF USE OR INSTALLATION OF ANY GIVEN ITEMS IN YOUR PARTICULAR AREA. WE HIGHLY RECOMMEND THAT YOU CHECK WITH YOUR LOCAL LAW ENFORCEMENT AGENCY. VIOLATION OF ANY LAWS MAY SUBJECT THE OWNER AND/OR OPERATOR OF THE VEHICLE TO A FINE AND/OR PENALTY.
WARRANTIES
NO WARRANTY WHATSOEVER WILL BE VALID IF THE DEFECT WAS CAUSED BY CUSTOMERS ABUSE, NEGLIGENCE, AND/OR MISHANDLING. ALL MERCHANDISE SOLD BY XPERFORMANCE LLC IS ONLY SUBJECT TO MANUFACTURERS WARRANTY, IF ANY, AND ARE SUBJECT TO SUBMISSION TO THE MANUFACTURER FOR APPROVAL FOR REPAIR OR REPLACEMENT OF MERCHANDISE. CUSTOMER, HOWEVER, WILL BE RESPONSIBLE FOR SHIPPING AND HANDLING FEES. NO LABOR OR INCONVENIENCE MAY BE INCLUDED IN ANY CLAIMS. THERE IS NO WARRANTY ON LIGHTS, LIGHT BULBS, ELECTRICAL PARTS, AND INTERNAL ENGINE OR TURBO PARTS.
TRACKING NUMBERS
PLEASE ALLOW 1-2 DAYS AFTER PLACING YOUR ORDER FOR PROCESSING. IF ORDER IS PLACED OVER A WEEKEND OR FEDERAL HOLIDAY PLEASE ALLOW FOR THE NEXT BUSINESS DAY FOR YOUR TRACKING NUMBER.
SHIPPING ERRORS
IF YOU RECEIVE AN INCORRECT ITEM DUE TO OUR ERROR, WE WILL ISSUE A CALL TAG TO PICK UP THE INCORRECT ITEM(S) AND SHIP THE CORRECT ITEM(S) AT NO ADDITIONAL CHARGE TO YOU ONCE THE ORIGINAL PARTS ARE RECEIVED BACK TO XPERFORMANCE LLC
CLAIMS
ALL MERCHANDISE IS PACKED CAREFULLY AND CORRECTLY UTILIZING A TRIPLE CHECK METHOD BEFORE IT LEAVES OUR FACILITY. DAMAGED SHIPMENTS SHOULD BE CHECKED IN THE PRESENCE OF THE CARRIER. ALL CLAIMS FOR DAMAGED OR LOSS TO YOUR SHIPMENT MUST BE MADE WITH THE CARRIER. PLEASE KEEP ALL SHIPPING CARTONS AND PACKING MATERIAL FOR CARRIER INSPECTION. XPERFORMANCE LLC WILL NOT INITIATE ANY CLAIMS WITH THE CARRIER. CLAIMS FOR SHORTAGE OF ITEMS OR DAMAGED SHIPMENTS MUST BE MADE WITHIN FIVE WORKING DAYS OF RECEIPT.
INSTALLATION OF PRODUCTS
XPERFORMANCE LLC HIGHLY RECOMMENDS QUALIFIED TRAINED PROFESSIONALS PERFORM THE INSTALLATION OF MECHANICAL OR ELECTRICAL PARTS. IMPROPERLY INSTALLED PRODUCTS MAY LEAD TO UNSAFE AND UNRELIABLE CONDITIONS. ALL PRODUCTS INSTALLED INCORRECTLY WILL NOT BE COVERED UNDER ANY WARRANTIES AND WILL NOT BE ACCEPTED AS A RETURN.
ENGINE PERFORMANCE UPGRADES
ALL ENGINE PERFORMANCE UPGRADES DIRECTLY RELATED TO ENGINE, EXHAUST SYSTEM, TURBOCHARGING/SUPERCHARGING SYSTEM, AND FUEL INJECTION SYSTEM ARE LEGAL IN SOME STATES, WHICH MAY NEVER BE USED UPON A HIGHWAY UNLESS OTHERWISE SPECIFIED. PERSONS MUST CHECK THEIR LOCAL AND STATE LAWS REGARDING USE. ITEMS LABELED AS "CARB" EXEMPT, ARE LEGAL TO USE ON PUBLIC ROADS.
TYPOGRAPHICAL ERRORS

IN THE EVENT A PRODUCT IS LISTED AT AN INCORRECT PRICE OR WITH INCORRECT INFORMATION DUE TO TYPOGRAPHICAL ERROR OR ERROR IN PRICING OR PRODUCT INFORMATION RECEIVED FROM OUR SUPPLIERS, MANUFACTURERS, OR DISTRIBUTORS, XPERFORMANCE LLC SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED FOR PRODUCT LISTED AT THE INCORRECT PRICE. XPERFORMANCE LLC SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY SUCH ORDERS WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD CHARGED. IF YOUR CREDIT CARD HAS ALREADY BEEN CHARGED FOR THE PURCHASE AND YOUR ORDER IS CANCELED, XPERFORMANCE LLC SHALL IMMEDIATELY ISSUE A CREDIT TO YOUR CREDIT CARD ACCOUNT IN THE AMOUNT OF THE CHARGE.